Community Solar Escalations Specialist Tier 2

Houston, Texas   |   Renewable Energy   |   Contract   |   Onsite   |   $21-$23/hr    |   Posted 01/30/2025   |   Job ID #23961

Houston, Texas
Administrative
Contract
Onsite
$21-$23/hr
Posted 01/30/2025
Job ID #23961

Summary 

We are seeking a Community Solar Escalation and Retention Specialist. The Community Solar Escalation & Retention Specialist is responsible for handling escalated customer inquiries and complex issues that require specialized knowledge and expertise. This role involves providing high-level support, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving.  

Responsibilities 

  • Assess escalated cases thoroughly to determine the best course of action for resolution. Prioritize issues based on urgency and impact, working to resolve each one efficiently 

  • Handle customer interactions via phone, e-mail, fax and USPS mail in a professional and expedient manner by thoroughly investigating inquiries and providing comprehensive responses 

  • Keep customers informed throughout the resolution process, providing updates and setting expectations for response times and next steps 

  • Maintain data integrity and the clients policies and procedures are followed properly 

  • Ensure project deadlines are maintained 

  • Manage the case queues including customer cancellations, billing issues, explanation of terms, and saving concerns while documenting customer interactions in Salesforce 

 

Preferred Skills and Expertise? 

  • 1-2 years’ experience in retention or escalation role 

  • Solar or Energy Background 

  • Salesforce Experience 

 

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