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Area Service Manager

  • Location: Chicago, 60606
  • Salary: $110k Salary
  • Job Type:Direct Hire

Posted 17 days ago

Summary
The Area Service Manager will provide customers in the US and Canada with technical direction and support for the company's systems, including hands on installation, commissioning, maintenance, and repair of these products. The Area Service Manager must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life. As the Energy Storage industry is still in its infancy, the selected candidate can expect a fast paced and exciting learning environment. 

Responsibilities
  • Direct preventative maintenance activities and manage the repair of energy storage systems
  • Provide technical consultation and product support to technical and commercial counterparts, including communications with Field Service Engineers, Sales, Engineering, Product Management, and Logistics on a daily basis
  • Participate in on-site project management (transition from commissioning to post-COD)
  • Utilize CMMS and SCADA systems to develop performance and reliability reports highlighting Key Performance Indicators (KPIs)
  • Manage Work Management Process including Planning and Scheduling of resources and publishing weekly schedules for internal stakeholders
  • Ensure EHS Program is maintained to OSHA and NFPA 70E standards and day to day regulatory requirements are being met
Preferred Skills and Expertise
  • 5+ years relevant Field Service Management experience in field engineering & O&M in electrical power equipment or energy space 
  • Experience with high power electrical equipment and work
  • Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives
  • Willingness to travel and work with customers

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