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Field Installation Technician - Detroit
Manufacturing
Contract

Per Sé Group is currently seeking a Field Installation Technician with one of our top clients in Detroit, MI. As a Field Installation Technician, you will provide exceptional communication, responsible for installing and servicing laser equipment. Field Installation Technicians have a secondary responsibility to provide customer support by telephone on general operation and troubleshooting of machine problems. Technicians will spend a high percentage of the job on the road traveling to customer sites and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career!

Daily Responsibilities:

  • Perform equipment installation as well as verify proper operation of machines to the manufacture specifications by performing any needed test.

  • Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision.

  • Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer problems.

  • Provide adequate training to customers (and in some events other employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs.

  • Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.

  • Ability to prepare written service reports and other necessary supportive documentation.

Qualifications:

  • Must have valid driver’s license.

  • Must be able to secure and maintain a credit card.

  • Ability to work independently and use judgment to determine customer problems with limited direct supervision.

  • Ability to interact with customers in a way so as to maintain customer confidence in our products.

  • Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.

Education and Experience:

  • Associate degree in electronics or equivalent.

  • Some experience in the industry, preferable

  • Basic understanding of the fabrication industry, and general shop operations is preferred.

  • Familiarity with calipers, leveling devices, precision indicators, voltmeters, oscilloscopes, soldering irons, and other equipment necessary to perform the job function.