Job Details

Summary
The Installation & Service Supervisor is responsible for leading installation and service projects within the DC power/telecommunications industry. This role ensures customer requirements are met while maintaining quality, safety, and project profitability. The Supervisor provides hands-on technical oversight, manages subcontractors and internal resources, and develops methods and procedures to deliver projects on time and within scope.
Key Responsibilities

• Project Leadership: Supervise all aspects of installation and service projects, including oversight of subcontractors and internal teams.
• Technical Oversight: Lead site preparation, installation, troubleshooting, and hot transition work within CO/MSC environments.
• Process & Quality Control: Develop site-specific methods of procedure (MOPs), ensure adherence to safety protocols, industry standards (Telcordia GR-1275), and company quality guidelines.
• Customer Relations: Serve as the primary customer contact for installation and service projects, ensuring clear communication and customer satisfaction.
• Reporting & Documentation: Maintain accurate job schedules, time and expense reports, and project summaries.
• Team Development: Train, mentor, and assess field technicians; ensure compliance with HR, safety, EEO, and EPA policies.
• Continuous Improvement: Implement cost reduction actions, process improvements, and technical training to keep the team current with emerging technologies.

Qualifications

• Minimum 5+ years experience as a Lead Installation or Service Technician within the DC power/oil and gas industry.
• Strong background in field engineering, site layout, material coordination, troubleshooting, and customer service.
• Proven ability to supervise subcontractors, manage projects, and drive on-time delivery.
• Knowledge of industry standards, including Telcordia GR-1275 (Level 4 installer requirements).
• Strong leadership, personnel management, and communication skills.
• CDL License preferred (not required).

• Travel up to 25%; majority of work conducted at customer premises.
• Must be able to work both indoors and outdoors, including climbing ladders and lifting heavy objects.
• Commitment to safety and minimizing service interruptions.

The pay range for this role is $35-45/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire and schedule type). Our contractor employees receive a comprehensive benefits package which includes: medical/Rx, dental, vision, voluntary life, AD&D and disability insurance; 401(k) with employer match; health care savings account; and discount programs to meet our employees’ individual needs. Additional information can be provided on request.