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Summary
Per Se is looking for a Call Center Customer Support Representative to help set the standards on Customer Service. We strive to exceed customer expectations at each opportunity. By communicating clearly and concisely, the CSR will field incoming calls from customers and accurately relay them to level two support technicians or research and follow up appropriately. Working in a fast-paced environment, the CSR will work closely with other departments to expedite customer inquiries and utilize proper resources to complete customer transactions.
Responsibilities
• Take in an average of 40-60 calls per day.
• Complete related paperwork per transaction requirements.
• Set up calls to technicians within system.
• Work with other departments to resolve issues.
• Follow up with customers for shipping and invoicing.
• Other duties as assigned
Preferred Skills and Expertise
• 2 years Associates degree minimum preferred
• 3 Years’ experience in customer service ideal
• Call Center experience a plus
• Previous experience using Microsoft Dynamics AX
• Ability to respond and resolve customer issues and inquiries in a timely manner
• Analyze problems and develop solutions
• Strong attention to detail
• Calm and inviting phone presence to de-escalate customer issues
• Coordinate interoffice communication with customers
• Ability to communicate at all levels of organization
Customer Support Representative
- Location: Elk Grove Village, 60007
- Compensation: $22 per hour
- Job Type:Contract
Posted 2 months ago
- Expiration Date: 10 June 2024
- Job Ref: 23555
Per Se is looking for a Call Center Customer Support Representative to help set the standards on Customer Service. We strive to exceed customer expectations at each opportunity. By communicating clearly and concisely, the CSR will field incoming calls from customers and accurately relay them to level two support technicians or research and follow up appropriately. Working in a fast-paced environment, the CSR will work closely with other departments to expedite customer inquiries and utilize proper resources to complete customer transactions.
Responsibilities
• Take in an average of 40-60 calls per day.
• Complete related paperwork per transaction requirements.
• Set up calls to technicians within system.
• Work with other departments to resolve issues.
• Follow up with customers for shipping and invoicing.
• Other duties as assigned
Preferred Skills and Expertise
• 2 years Associates degree minimum preferred
• 3 Years’ experience in customer service ideal
• Call Center experience a plus
• Previous experience using Microsoft Dynamics AX
• Ability to respond and resolve customer issues and inquiries in a timely manner
• Analyze problems and develop solutions
• Strong attention to detail
• Calm and inviting phone presence to de-escalate customer issues
• Coordinate interoffice communication with customers
• Ability to communicate at all levels of organization
Who are we?
Per Sé is passionate about finding you your next job. We are a leading workforce solution with 25+ years of experience in the Energy and Industrial markets. We seamlessly match people with the right job opportunities at the right time. Join our network to stay up to date on jobs relevant to your line of work.
People are our purpose
We believe in the power of unique perspectives. In that spirit, we strive to foster an environment in which people of all backgrounds are embraced and inspired. Per Sé values inclusivity, transparency, equal opportunity and care to all applicants and employees regardless of gender/gender identity, race/ethnicity, sexual orientation, religion, age, national origin, genetic information, status as a protected veteran, and ability.